New Delhi (India), July 31: In the ever-evolving landscape of IT service delivery, there emerges a visionary leader who has set a benchmark for excellence and innovation. Meet Ambarish Anand, a high-profile professional with a track record of driving transformative changes in the IT industry. His journey is not just a tale of success but a testament to the power of passion, determination, and a commitment to real results. He has recently been awarded ‘Most Emerging Service Delivery Excellence leader’ of the year-2023 in the global leaders summit 2023 held in New Delhi.
A Trailblazing Journey:
Ambarish Anand’s odyssey in the world of IT began over 15 years ago. Armed with a Bachelor’s in Electronics and Communication, he embarked on a quest to conquer new horizons. From the very onset of his career, it was clear that he was destined to make an indelible mark.
Pioneering IT Service Delivery:
As a Senior Service Delivery/Program Manager, Ambarish has proven himself to be an expert in managing and delivering complex projects. From steering multi-million-dollar projects with cross-functional teams to collaborating with top IT vendors, his leadership knows no bounds. But what sets him apart is his ability to weave technology with a human touch, delivering seamless and satisfying experiences to end-users. His initiatives and leadership has been instrumental in driving NPS from 4.2 to 4.8.
Real Achievements, Tangible Results:
Ambarish’s accomplishments are far from a facade. Under his guidance, IT operations have witnessed remarkable transformations. The implementation of data-driven operations and cybersecurity measures has fortified businesses against threats. The introduction of automation, including Chatbots and RPA, has slashed manual efforts by an astounding 30%. This not only drives operational efficiency but also boosts overall productivity.
Empowering Human Capital:
Beyond technological advancements, Ambarish understands that a company’s greatest asset is its people. He has successfully nurtured cross-functional and cross-continental teams, fostering an inclusive and collaborative environment. Employee IT skills development programs have led to a staggering 80% participation rate, ensuring that his teams are always up-to-date with the latest tools and techniques.
Driving Business Growth:
Ambarish’s expertise isn’t confined to operations alone. His strategic vision has led to the successful execution of IT projects that directly contribute to revenue generation-15% YoY and business growth-200% in 3 years. His ability to foresee future trends and identify opportunities has enabled his organization to achieve a 5% revenue contribution from IT-driven initiatives.
Ambarish’s contributions to the IT industry have not gone unnoticed. He has been recognized with prestigious awards for his exceptional leadership and outstanding contributions to IT service delivery. His accolades include the Most Emerging Service delivery excellence leader award, Ericsson’s ‘President Award’, the GTPW Best Line Manager award and many more.
A Digital Marketing Dynamo:
Beyond his IT prowess, Ambarish is also a digital marketing maven. As a digital marketer, he has orchestrated successful campaigns, driving a jaw-dropping 300% growth in web traffic. His astute understanding of SEO and SEM has elevated his personal brand and that of his organization to new heights.
An Inspirational Leader:
Despite his high-profile achievements, Ambarish remains grounded and approachable. Colleagues describe him as a leader who leads by example, tackling critical production issues with utmost dedication. His exceptional communication skills and ability to handle challenging situations with finesse have earned him accolades from his peers.
A Glimpse into the Future:
As the IT industry continues to evolve, Ambarish Anand remains a steadfast beacon of progress. With an eye on embracing emerging technologies like AI and ChatGPT, he envisions a future where IT service delivery transcends boundaries, bringing new levels of efficiency and innovation. His initiatives leveraging AI have already led to a greater boost for organizations. Some of his key achievements using AI in Service delivery are 15% cost savings in asset management, Auto-Incident Management with Predictive monitoring, 20% MTTR reduction, and 15% ticket reduction overall, to name a few.
About Ambarish Anand:
Ambarish Anand is a Senior Service Delivery/Program Manager with over 15 years of experience in IT service delivery and operations. With a strong focus on data-driven processes, automation, and cybersecurity, he has propelled businesses to new heights of success. A digital marketing enthusiast and an inspirational leader, Ambarish is a true trailblazer in the IT industry.
Join the Journey of Transformation:
Ambarish Anand’s journey is an inspiring tale of transformation and impact. Organizations seeking to unleash the true potential of digital innovation and drive business growth can learn from their experience and expertise. Connect with Ambarish on LinkedIn today’s LinkedIn Profile to embark on a transformative journey towards unparalleled success.